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General Questions
How do I pay my bill?
For information about our online bill payment option or other ways to pay, please visit our Pay My Bill page.
Where should I place my can(s)?
Your can(s) must be placed about three feet from the curb. We ask that your trash can is visible and unobstructed, meaning it can be easily seen and easily seen and is easily accessible for our crew.
Holiday Schedule
RRRTX does not provide service on Thanksgiving or Christmas Day and service on other holidays varies by area.
Visit our Holiday Schedule Page for more information.
How to add another cart
Call the office at 346-248-5222 or use our Contact Us Form.
What size cans are available?
RRRTX provides 65 or 95-gallon cans for trash and recycling service. Customers can use their own can of any size or color.
Where are you located?
Our facility is located at: 26401 FM 2978 Rd
Magnolia, TX 77354
Office Hours Monday – Friday from 8AM to 5PM
Call Center Hours:
-
- Monday-Friday, 8AM to 5PM
- Saturdays, 8AM to 12PM
- Contact #: 346-248-5222
- Fax #: 281-357-0775
- Email: info@rrrtx.net
What do I need to do to start trash/recycling service or get a price?
Please visit our Online Quote and Signup Page to get a quote for trash/recycling service.
You can also contact us at info@rrrtx.net or 346-248-5222.
Can my account be placed on hold if I am on vacation?
Yes, you will need to contact our office to let us know when you will be on vacation.
Please email our office at info@rrrtx.net or use our Contact Us Form.
How do I report a missed pick up or service issue?
Please visit the following link to report any missed pickups. Our office staff will investigate this and provide you with a resolution via email.
Contact Us
Are you hiring?
We are currently accepting applications. Please visit our Employment Opportunity Page to submit an inquiry.
Please allow 48 hours for us to review the application.
You are more than welcome to email us in regards to current openings info@rrrtx.net.
Trash Service Questions
Where should I place my trash can?
Your trash must be placed about three feet from the curb. We ask that your trash can is visible and unobstructed, meaning it can be easily seen and easily seen and is easily accessible for our crew.
How to add another cart
Call the office at 346-248-5222 or use our Contact Us Form.
How to request a bulky pick up
If you have a few items, we may be able to schedule a pickup. Call the office at 346-248-5222 or use our Contact Us Form.
What size cans are available?
RRRTX provides 65 and 95-gallon cans for trash and recycling service.
Where is my trash taken?
We have several locations where we take the collected trash, please see the list below:
• Waste Management Atascocita Landfill
• Waste Connections of Texas LLC
Do you take storm debris?
We do not collect storm debris. This is normally handled by your county maintenance department. If you hire someone to clean out your home or office, you must make arrangements with them to also haul the debris off.
What items should I never put out for trash pickup?
Fertilizer – Tires – chemicals – medical waste products – car parts – batteries of any kind – liquid paint – concrete – granite – mirrors – rocks – motor oil – cooking oil – gasoline – bricks – tile – dirt – mulch – waste generated by a private contractor remodeling your home – yard waste from work your lawn guy has done – construction debris of any kind.
Do you pick up hazardous waste?
It is against federal regulations for us to handle any type of hazardous or medical waste. Please visit the following links to find out how to properly dispose of either.
• Harris County:
• Montgomery County
Do you accept construction debris? (Shingles, sheeetrock, tile, marble, concrete, etc.)
- No, we do not accept any construction debris including sheetrock shingles, tile, marble, concrete, etc.
Can I take my trash to your location?
No, you are not able to bring your trash to our location. We are a hauler only.
How do I report a Missed Pickup or Service Issue?
Please visit the following link to report any missed pickups. Our office staff will investigate this and provide you with a resolution via email.
Contact Us
How do I report an issue I am having wit the crew that services my area?
Please visit the following link to report any service issues. Our office staff will investigate this and provide you with a resolution via email.
What time does my trash need to be out for pickup?
You must have your trash out on your scheduled service day no later than 6:30 AM, to receive service. If your trash is not out when the truck passes, then you will have to wait until your next scheduled service day for pick up.
Do you use the automated trucks with arms?
We have personnel called “bumpers” that ride on the truck and pick up your trash.
Do you accept items placed beside the can?
We accept yard waste, broken down and bundled cardboard boxes, and bagged items placed beside your trash can, as long as the item is a safe weight to pick up (40 pounds or less).
Can I use my own can?
Yes. You are more than welcome to use any size or color of trash container you choose. RRRTX can provide you with a 95 gallon can if needed.
What size trash container can I use?
You are more than welcome to use any size or color of trash container that you choose. RRRTX can provide you will a 95 gallon can if needed.
Will you pick up trash from a can with a competitors logo?
Yes, please notify our office so we can make the crew aware.
What should I do if my trash can is broken or has been damaged?
- We do not warranty the trash cans provided by RRRTX or customer-owned containers.
- Cans must be able to withstand the normal wear and tear of trash disposal services.
- Please use our Contact Us Form to report any damage to your container. Our office staff will investigate this and provide you with a resolution via email.
What do I do If my property has been damaged by the crew?
- Please use our Contact Us Form to report any damage to your property. Our office staff will investigate this and provide you with a resolution via email.
What do I do if my trash can is lost or stolen?
Please use our Contact Us Form to report any lost/stolen containers. Our office staff will investigate this and provide you with a resolution via email.
Can I buy a new trash can from RRRTX?
- You may purchase a trash can from RRRTX. This trash container will be delivered free of charge within 7 – 10 business days. We have two sizes available:
- 95 Gallon Trash Cart
- 65 Gallon Trash Cart
- If you would like to purchase a trash can from us, please call our office at 346-248-5222.
Can I rent a dumpster from RRRTX?
No, we do not provide dumpster service currently.
How many trash cans may we have out to be picked up?
You may have up to two trash cans of properly contained household waste out to be picked up, each weighing less than forty pounds. Please note that if you are in a contracted community this may differ.
Do you pick up paint?
Yes, we can pick up paint and paint cans. We do ask that the paint is fully dried. We suggest that you let the paint sit out in the sun until it is dried. You may also add kitty litter to absorb the paint faster. Once the paint is fully dried you may place it out by your trash can to be picked up. We ask that you leave the lid off, this will let the crew know that it is dried, and safe to pick up.
Do you pick up tree limbs?
They must be bundled correctly though. They must be bundled correctly though. Please cut all limbs, branches, shrubs, and bush trimmings into sections no longer than 4 ft and not greater in diameter than 3”. Tie them in bundles of less than 40 lbs. each. Place them at the curb beside your trash containers. Please limit it to 4 bundles each service day. Please do not put limbs/branches in your trash can.
Do you accept mulch or dirt?
No, we cannot accept mulch or dirt. You will need to find another method of disposal.
How do I dispose of cooking oil?
We do not accept cooking oil. Please visit the following links to find out how to properly dispose of cooking oil and other hazardous waste items.
Do you take yard waste?
Yes, we accept yard waste. Your yard waste must be bagged and each bag weighing less than 40 pounds.
Recycling Sevice Questions
Where should I place my can?
Your can(s) must be placed about three feet from the curb. We ask that your trash can is visible and unobstructed, meaning it can be easily seen and easily seen and is easily accessible for our crew.
How to add another cart
Call the office at 346-248-5222 or use our Contact Us Form.
What size cans are available?
RRRTX provides 95 gallon cans for trash and recycling service.
Can I take my recyclables to your location?
No, you are not able to bring your recyclables to our location. We are a hauler only.
Do you recycle electronics?
No, we do not accept electronics as part of our recycling program.
What time does my recycling need to be placed out?
You must have your recycling out on your scheduled service day no later than 6:30 AM, to receive service. If your recycling is not out when the truck passes, then you will have to wait until your next scheduled service day for pickup.
How much recycling can I have out?
There is no limit on how much you can have out to be picked up. We do ask that you have all your recyclables in a container that is clearly marked as recycling. You may request a recycling logo sticker from our office by emailing us at: info@rrrtx.net. The recycling stickers will be mailed to your address, free of charge.
Where are my recyclables being taken to be recycled?
We take all of our recycling to a certified facility called Independent Texas Recyclers. They are located at 6810 Irvington Blvd Houston, TX 77022.
What do you accept as part of the recycling program?
We accept the following for our recycling program
- Paper – magazines, newspapers, copy paper, phones books, junk mail, etc.
- Plastics # 1 – #7 (No Styrofoam) – juice, water, milk, sods, detergent, cleaners, RX bottles.
- Glass – any color glass, must be pure glass, cannot be ceramic, mirror, pottery stoneware or china type items.
- Aluminum & Steel – any type of soda beer or drink cans. We also accept any food can, pet food can (no aerosol containers). Please rinse out
- Cardboard – boxes, cereal, food, detergent, pet food, etc. No grease-stained boxes or containers with food.
- Thin plastics – such as grocery store bags. They must be placed inside another bag and tied closed. (NO LOOSE BAGS).
Do I need to sort my recyclables?
You do not need to sort your recycling recyclables. Everything gets sorted once it has been received at the recycling facility.
What should I do if my recycling container is broken or has been damaged?
- We do not warranty containers provided by RRRTX or those owned by customers.
- Containers must be able to withstand the normal wear and tear of recycling collection services.
- Please use our Contact Us Form to report any damage to your container. Our office staff will investigate this and provide you with a resolution via email.
What do I do if my recycling container is lost or stolen?
Please use our Contact Us Form to report a lost or stolen container.
Our office staff will investigate this and provide you with a resolution via email.
Does my recycling container need to be marked with a recycling symbol?
Yes, your recycling container needs to be clearly marked as recycling. You may contact our office and we can provide you with a recycling logo sticker to place on your container. Please email our office at info@rrrtx.net. You may also spray paint the recycling logo on your container.
Can I use any container as a recycling bin?
You may use any container of your choice as long as it is clearly marked recycling. If you need a recycling logo sticker, please email our office at info@rrrtx.net and we will have a sticker mailed out to you.
Billing Questions
How do I pay my bill?
For information about our online bill payment option or other ways to pay, please visit our Pay My Bill page.
Can I pay by Zelle or Venmo?
No, we do not accept this payment method.
Bulky Items
Do you pick up couches?
Yes, but it must be no longer than 5 ft and not be a sofa sleeper. Section couches may be put out, but in sections, not all at once. Please be sure to have your couch out curbside no later than 7 AM.
Do you pick up refrigerators?
No, unfortunately, the landfills will no longer allow us to bring any item to them at has or once had freon. This includes refrigerators, freezers, air condition units, etc.
Do you pick up mattresses?
Yes, we do accept the mattress and box spring as one (1) bulk item if it is a twin, full, or queen set, but only one (1) set per pickup. If it is a king mattress set, please put the mattresses and box springs out on separate days. Please be sure to have your item out curbside no later than 7 AM.
Do you pick up large items like appliances?
Yes, we pick up large appliances, except refrigerators or anything that contains freon or coolant.
We will pick up one appliance on your bulk item day. Please be sure your item is out curbside no later than 7 AM, and it emptied of all liquids or contents.
Do you take tires?
No, we do not accept tires as part of our trash or recycling program.
Do you take Christmas trees?
Yes, we will accept your Christmas tree. Please be sure to remove all decorations from the tree before placing it out for pick up.
Do you take old TV’s?
No, we do not accept tube TVs due to the leaded glass and mercury content.
We will take any flat-screen TVs. These are to be placed curbside no later than 7:00 AM.
Do you accept fence pickets?
Yes, we accept fence pickets. All pickets must be cut down to four feet in length. You will need to bundle them and securely tie them in bundles weighing no more than forty pounds. Please be sure to remove all nails, this must be done for the safety of our employees.
Do you take toilets?
Yes, please be sure your item is out curbside no later than 7:00 AM and is emptied of all liquids or contents.
Contact Us
For answers to other questions or more information, please fill out our Contact Us Form and we will get back to you as soon as possible.